Here’s the detailed alignment of evidence and document sections supporting the claim for Poor Communication with Airlines, using Exhibits A to N and Exhibits 1 to 34:

 

Alignment of Exhibits with "Poor Communication with Airlines"

Exhibit Reference

Description

Relevance to Claim

Exhibit E

EasyJet Supervisor Manager Computer Screenshot

Highlights discrepancies between Trip.com’s booking details and EasyJet’s system, requiring manual intervention by a supervisor to address the issues.

Exhibit P

Passenger Testimonies Highlighting Airline Communication Issues

Documents on the challenges faced by passengers in obtaining accurate information and resolution due to poor coordination between Trip.com and the airlines.

Exhibit J

Antalya Airport Baggage Fee Receipt

Demonstrates additional costs incurred as a result of insufficient coordination between Trip.com and SunExpress regarding prepaid baggage allowances.

Exhibit 5

Communication Logs with EasyJet Staff

Provides evidence of prolonged discussions and the need for escalation to resolve booking errors, showcasing inefficiencies in communication between the booking platform and airlines.

 

Relevant Sections of the Document Supporting the Claim

Section Title

Details Supporting "Poor Communication with Airlines"

Customer Service Interactions

Chronicles the inefficiencies in communication between Trip.com and the airlines, leading to delays, additional charges, and logistical challenges.

Analysis and Findings

Identifies the systematic lack of coordination between Trip.com and partner airlines, resulting in unresolved discrepancies that affected the claimant’s journey.

 

Key Evidence from "Exhibits 1 to 34"

Exhibit #

Details

Exhibit 9

Communication logs illustrating repeated attempts to clarify discrepancies caused by poor coordination between Trip.com and the airlines.

Exhibit 19

Passenger testimonies further emphasizing the negative impact of inconsistent communication practices on their travel experience.

 

Key Points of the Claim

  1. Booking Discrepancies: Inaccurate and incomplete information transmitted from Trip.com to airlines resulted in complications such as unregistered baggage and seat mismatches.
  2. Ineffective Resolution Processes: Poor communication necessitated extensive back-and-forth with airline staff, requiring escalations to supervisors to address even basic issues.
  3. Financial and Logistical Burden: The claimant was forced to pay additional fees (£40 at Gatwick and £69.63 at Antalya) due to the airline’s inability to validate prepaid services, caused by Trip.com's errors.
  4. Shared Passenger Frustration: Testimonies from other travelers corroborate systemic issues, highlighting the widespread impact of poor communication practices across multiple cases.

This structured summary ties the “Poor Communication with Airlines” claim to specific exhibits and document sections, offering compelling evidence to support your position.