Here’s the detailed alignment of evidence
and document sections supporting the claim for Poor Communication with
Airlines, using Exhibits A to N and Exhibits 1 to 34:
Alignment of Exhibits with "Poor Communication
with Airlines"
|
Exhibit Reference |
Description |
Relevance to Claim |
|
Exhibit E |
EasyJet Supervisor Manager Computer
Screenshot |
Highlights discrepancies between Trip.com’s
booking details and EasyJet’s system, requiring manual intervention by a
supervisor to address the issues. |
|
Exhibit P |
Passenger Testimonies Highlighting
Airline Communication Issues |
Documents on the challenges faced by
passengers in obtaining accurate information and resolution due to poor
coordination between Trip.com and the airlines. |
|
Exhibit J |
Antalya Airport Baggage Fee Receipt |
Demonstrates additional costs
incurred as a result of insufficient coordination between Trip.com and
SunExpress regarding prepaid baggage allowances. |
|
Exhibit 5 |
Communication Logs with EasyJet
Staff |
Provides evidence of prolonged
discussions and the need for escalation to resolve booking errors, showcasing
inefficiencies in communication between the booking platform and airlines. |
Relevant Sections of the Document Supporting the Claim
|
Section Title |
Details Supporting "Poor Communication with Airlines" |
|
Customer Service Interactions |
Chronicles the inefficiencies in
communication between Trip.com and the airlines, leading to delays,
additional charges, and logistical challenges. |
|
Analysis and Findings |
Identifies the systematic lack of
coordination between Trip.com and partner airlines, resulting in
unresolved discrepancies that affected the claimant’s journey. |
Key Evidence from "Exhibits 1 to 34"
|
Exhibit # |
Details |
|
Exhibit 9 |
Communication logs illustrating
repeated attempts to clarify discrepancies caused by poor coordination
between Trip.com and the airlines. |
|
Exhibit 19 |
Passenger testimonies further
emphasizing the negative impact of inconsistent communication practices on
their travel experience. |
Key Points of the Claim
This structured summary ties the “Poor
Communication with Airlines” claim to specific exhibits and document
sections, offering compelling evidence to support your position.